This upgraded plan has a faster turnaround time of also under 1 hour for the most critical issues while adding priority routing, but then a target of under 2 to 4 hours for the less severe problems. There is also an option to upgrade to a Professional Direct support plan, which has a cost of $9 (£6.80)/user per month, with a minimum of $180/user per month. There is also access to virtual on-demand training. For less severe issues, help is provided in under 4 or 8 hours depending on the issue. Technical support is included 24/7, with a target to address the issue in under an hour for the most critical issues. Technical support is included with your subscription though you can also upgrade to a Professional Direct support plan (Image credit: Microsoft) Supportĭynamics 365 includes the subscription support for no additional cost.
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